Please take a few minutes to read the information below about our practice.
Click on a tab to expand it for more information.
We now have a new system in place called “EMIS Access”. This is where Patients can book their appointments online. If you would be interested in this service please let our reception staff know and they will advise you on how to register.
Text Message Service
We now have a system in place where you will receive a text message to your mobile phone with a reminder for appointments. If you have not done so already please advise the reception staff of an up to date mobile number.
Message For GP
If you have a message you would like to pass onto your GP please contact our reception staff who will pass on your message. NO NEED TO BOOK APPOINTMENT FOR THIS.
We now have an Advance Practice Physiotherapist as part of the practice. If you have a muscle, bone or joint problem you can ask to make an appointment with our physio. instead of seeing the GP.
Learn To Self-Care
A large part of what we see in General Practice constitutes 'minor illness, such as sore throats, sickness and diarrhoea, coughs and colds.
It is not always necessary to ring and book for a doctor's appointment as many of these conditions will get better with appropriate self-care and advice.
You can get advice from NHS 24 website and also from your local Pharmacy who are best placed to treat minor illnesses.
Both will give you advice on how to treat common health problems.
NHS 24: Call Free on 111
NHS24 Website for medical advice: www.nhs24.com
Self-Refer When Possible
Patients with many different conditions can self-refer to the most appropriate service without needing to see a GP first. Examples are:
- Those with back, neck or joint pains who can self-refer to Physiotherapy (Please visit them directly on the ground floor in Springburn Health Centre)
- Those with stress, mild to moderate anxiety or depression who can self-refer to the Primary Mental Health team - Tel: 0141 342 3200
- Those with foot pain, needing foot care advice and treatment can self-refer to Podiatry - Tel: 0141 636 8421
- Alcohol and drug misuse? Self-refer to the community addiction team - Tel: 0141 276 4580
When Should You Call An Ambulance And Not Your GP?
An emergency is a critical or life-threatening situation.
To help you decide what a critical situation is, here are some examples:
- A suspected stroke
- Heavy blood loss
- Suspected broken bones
- A deep wound such as a stab wound
- A suspected heart attack
- Difficulty in breathing
- Severe burns
- A severe allergic reaction
What should you do?
- Stay calm and telephone 999.
- Make sure they know where the ambulance has to come to, and they have some details about the person who is injured or ill.
- Don't give the person anything to eat, drink or smoke.
- Don't stick anything in their mouth.
- Follow the instructions the ambulance service call handler may give you.
Your Receptionist Is There To Help You
In order for us to prioritize requests for appointments, advice, phone calls and House calls it is essential that we have some information about why you are calling.
As such we directly ask our receptionists to gather some basic information for us which they record confidentially in a ‘note’ for the GP to read before calling back. Please do not be either offended or annoyed if the receptionist asks you for information. They are doing this under our direct Instruction and do so - so as to ensure we prioritize the work for the day in terms of urgency.
Our Receptionists are bound by rules of confidentiality and we can assure you - they do not and will not discuss your records or any of your private information out with your medical record.
The information you tell them will be passed on to your Doctor and absolutely no-one else.
What Is An Urgent GP Appointment?
Each weekday, the practice sets aside urgent consulting slots for patients who have not booked a routine appointments, but need to be seen that day on clinical grounds.
It may be that your condition has suddenly become worse or has deteriorated over time - but still does not appear to be so severe that it requires to be dealt with as an emergency requiring attention at the hospital.
However on occasion, patients attend their GP and the doctor judges that the patient needs to be transferred urgently to hospital.
Where patients are unsure - they may discuss the matter with the practice. Alternatively, NHS 24 is a source of advice and information - Freephone: 111.
Please do not request urgent appointments if you are unhappy about not having an appointment. If you are unhappy about the system, please ask to speak to the Practice Manager. Patients who inappropriately request an urgent GP Call Back will be advised as such.
All House Call Requests Should Be Called Before 10.30am.
It may be that a GP decides that you need admission, investigation or other services to attend you at home- and these services are accessible during the day but not always available in the afternoon or evenings.
Just a reminder that we will only carry out home visits to those patients who are bed-bound or terminally ill.
Housebound patients do not automatically qualify for a home visit as transport can often be arranged with friends, family and other services. We have a duty to use our resources for the benefit of all our patients.
Other medical complaints should be assessed in the surgery. This includes children who should always be bought in unless there are extenuating circumstances which will be discussed by your GP.
If you request a House Call this will be passed to the GP who will contact you by phone to discuss this. The GP will make the decision as to whether a house call is appropriate or not.
There have been a significant number of occasions where patients have requested house calls unnecessarily due to poor weather, transport issues or non-urgent matters. This is of concern as it takes Doctors away from those patients who genuinely need urgent care. As such please use the services appropriately.
All Repeat Prescriptions are ready in 48 hours if ordered before 3pm (72 hours if ordered after 3pm).
Please do not make GP or Nurse Appointments to get your Repeat Prescriptions. This blocks appointments unnecessarily.
How do I order my Repeat Prescription?
You can do either of the following:
- Telephone 0141 648 1558 and choose Option 3. Leave your name, date of birth and names of what you require.
- Put your repeat slip in the prescription box in our waiting room.
- Email your request over to firstname.lastname@example.org
- Ask your Pharmacist to request this for you on a monthly basis
Do's & Don'ts
- Do plan ahead and order medication 3 working days before medication is due
- Don’t phone the practice to see if your prescription is ready as it blocks the already very busy phone lines and prevents emergency callers from getting through.
Special request prescription (anything not on your repeat prescription) if requested before 2pm will be ready for collection at reception in 24 hours.
Please do not request medications that you have not been recently prescribed by your GP. This system is there to issue medications that you have recently taken and not to requests treatments that you have not had before or you wish to try. Inappropriate requests will be declined.
If you would like your prescriptions to be sent to your local pharmacy to save you coming to collect, then please inform our receptionists who will advise you on this. Local Pharmacies collect prescriptions for us on a regular basis.
Requesting Painkillers or Antibiotics
Unless these medications already exist on your repeat Prescription – these types of medication will not be provided without a GP assessment.
If you require painkillers on a regular basis, this should be included on your repeat prescription by a GP upon seeing you in surgery, and a date will be agreed for you to be seen again to review use of this medication.
If you feel that you need an antibiotic, this again cannot be requested and should be discussed with a GP in an appointment.
Please do not phone up and request these medications to be left.
Also remember that if you require painkillers short term for a Minor illness then your local Pharmacist (and not your GP) should be your first Port of call.
If you are entitled to a Flu Jag please call the surgery to make your appointment with either our healthcare assistants or nurses. Our Flu season runs until the end of February.
For the past few years our surgery has taken an active role in the training of doctors specialising in general practice.
Two of our Partners are accredited GP trainers and all Partners take an active role in training the Registrars.
As part of our commitment to education and training we usually have GP Registrars working within the practice. These are doctors with considerable experience who are reaching the end of their specialist training in general practice. They typically spend a year in the practice and function much as the other doctors here, whilst under the supervision of their GP trainer.
From time to time our Registrars are asked to do video consultations for the purposes of training and we really appreciate your cooperation in this important part of their education. Our receptionists will always let you know if your consultation is to be taped and you are free to decline consent.
We have been fortunate to date in having excellent doctors placed with us, and some of our old Registrars are now working as GPs in the area.
We feel that both our practice and our patients benefit considerably from their commitment and enthusiasm.